Full time

Insurance Service Agent - Albanian Speaker

Remote Job

Posted on: 06/04/2026

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This is a remote position.

For Applicants who are authorized to work in the US.

Make Good Things Happen for Other People
Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
Keep accurate information for all customers within the CRM database,adhering to company quality and compliance standards
Building relationships with clients and actively capitalizing on Referral Lead cultivation
Customer support over the phone, email or text
Email management and follow-up with calls/ emails for the missing information and documentation.
Use insurance carrier’s platform & technology timely and accurately

Must speak and write the Albanian language fluently
Comprehension of the English language is a must (written/verbal)
Must pass background check
Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
PC Skills including MS Office are required; having a technology-oriented attitude is a must
Higher education is a plus
Proactive team member, effective collaborator and proactive mindset is a must
Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines

1. You can Work from Home or from office in North Royalton, OH

2. We offer a competitive pay scale. Base + bonuses

3. 401K Match

4. You will have career growth opportunities with International Insurance Group

5. You will become a licensed professional working in the insurance field, in one of the largest industries in the United States

6. Paid extensive Training & Mentorship Program

7. Medical, Dental, Vision Insurance (shared cost)

8. Paid Vacation Time, Federal Holidays and paid Bereavement time
9. You will be a part of a well-established, 100 employee agency which ranks* in the top 1% of agencies for great customer experience
10.You will have a voice. We consistently invite our staff to provide feedback about their work experience.
11.You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking

Who We Are:

1,000

Soul Company

Languages

Here's what sets us apart

We are more than an insurance agency. We are a community built on trust, service, and a shared commitment to protecting what matters most to the families and businesses we serve.

Learn More About IIG

Integrity & Trust in Everything We Do

We believe in doing what is right—for our clients, our team, and our communities—even when no one is watching.

A True Work-Family Environment

We care about each other, celebrate wins together, and support one another through challenges—because people come first.

Our Purpose: Protecting the American Dream

We help families and businesses safeguard what they have worked hard to build—home, livelihood, and peace of mind.

Driven by Faith, Respect, and Responsibility

Our values shape how we serve, lead, and grow— with humility, accountability, and a heart for people.